Hey, guess where I am! That’s right! NOT ONLINE!!! Apparently, a simple change to my billing information has proven a real challenge for my Internet provider, Telus. So much so that they felt it necessary to shut down my Internet access while they work on the problem. And what exactly IS the problem? Beats the he’ll out of me. I assume it’s just a matter of making the change to my billing info, just typing something into that little box. I don’t know. Maybe only unionized typists are permitted to enter information at Telus, and they only work on odd-numbered Tuesdays. Of course, that still doesn’t explain why they felt it necessary to pull the plug.
I was offline most of yesterday. The guy at tech support assured me that a dedicated Telus employee was working on it and that the problem would be solved in the morning. I was pissed to say the least – and even more so this morning when I woke up to discover the problem hadn’t been fixed. So I called back tech support and they assured me that they had one of their dedicated employees working on the problem and the problem would be solved by tomorrow morning. I politely called bullshit and pointed out that I could be paying another Internet provider for non-service. Or, even better, pay another provider for actual service! I was informed that it would take them just as long to hook me up so I might as well wait. “Is there anything else I can do for you?”asked the Telus rep.
“You mean beside the Internet service I’m paying you for? No.”
“Well then have a nice day.”
I then called customer service and explained the situation. She was appropriately outraged on my behalf and put me on hold while she addressed the issue. Moments later she was back with good news! First, I would be getting one month free for the inconvenience. And second, she had made arrangements to get me back online. Yes, she assured me that a dedicated Telus employee was working on the problem and I would be back online sometime today.
Or as late as tomorrow morning…